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Frequently Asked Questions
Do you have questions not answered here? Well, we have answers! Please call us at (253) 852-7000 or use the Contact Form above and we will reply promptly.
Are you licensed? Is a professional license required?
Yes. A simple business license is not sufficient. As required by law, we are licensed in the states of Washington and Alaska to conduct private investigations. Several other states offer reciprocity. Don't let an investigator convince you that they do not need professional licensing. It would be unfortunate and potentially embarrassing if the work that was performed for you was thrown out in court because they did not have the appropriate professional licensing.
I need you in a State other than where you are licensed. Can you work there?
Most likely, YES! Many states offer some form of reciprocity to any one or more of the states in which we have license. For those few states that do not offer reciprocity, over the years we have developed relationships with other investigative companies that share the same business model, ethical and professional standards as we do.
Can't I just find the information I need online?
It's true that great strides have been made to place public record information online in many locations. However, most of these databases are index systems that simply identify the existence of a record and often provide minimal details. Although an individual may have an idea of the type of information they want, they may not know what to look for and where to look for it. Often the information provided is so loaded with non-critical information that it is impossible to wade through it. After helping you determine your objective, we will use our years of expertise in the investigative and research profession to find, analyze, and relay the information to you in a concise, understandable format.
How much do you charge?
Our Fee Schedule is available upon request. Please contact us and we will be happy to provide you with a free quote. Because of often unknown variables, it is difficult to always give an exact number. However, we do our best to give you an accurate cost analysis before we get started. Communicating with clients is one of our strongest points. You will have authority over a budget and the extent of information collected. Even with our decades of combined research and data mining experience, we have found our rates to be very competitive and affordable compared to other private investigators. We've been providing superior customer service at comparable industry prices since 1991! Because of our varied backgrounds and expertise in other areas, we feel we give you even more bang for your buck. No case is too big or too small.
Do you travel out of state or out of the country?
Yes, we have been as far away as Central and South America for our customers. It is not unusual to travel as far as the southern states or the east coast. We are well-traveled throughout the United States, Canada, mainland Alaska and the remote Aleutian Islands in the Bering Sea.
Why should we send you out-of-state if we can call another company closer?
It is not uncommon for us to travel out-of-state for both our local customers as well as those in other areas. We have built years of trust and confidence with our clients. They know our capabilities and have seen our quality product time and time again. What this boils down to is that you know us and trust that we will work in your best interest. Additionally, when we receive an assignment that requires travel, we frequently notify other clients who have that same geographical area of responsibility to see if we can share travel costs. Often, to your benefit, we are able to reduce the bottom line.
Where will you not conduct surveillance?
We will not trespass or infringe upon a person's reasonable expectation of privacy.
In what situations or environments can you obtain video or photos?
We would rephrase the question to, "Where can you not obtain video or photographs?" We have not yet been in a situation where we could not obtain video or photos. Our motto is, "Anytime, anywhere". That means day or night; at any reasonable distance (and we have some big lenses!); on foot, in vehicle, vessel or aircraft and in the woods if necessary; covert or overt. We are well regarded for our capability to obtain video in some very interesting settings!
Do you install hidden cameras?
Yes. You would be surprised by some of the installations that we have done. We can hide a camera just about anywhere. Imagination is our only limitation! Again, as with an active surveillance, we will NOT install a hidden camera where someone has a reasonable expectation of privacy. Please call us if you have any concerns or questions. This issue certainly cannot be properly addressed in such a brief explanation.
Do you install bugs, spyware or tracking devices?
Absolutely NOT. That would be a violation of state and/or federal law. We will not record conversations without all parties consenting to the recording.
I may have a bug or hidden camera in my office. Will you help me find it?
Yes. There are two methods to find them. First, and most cost effective, we can conduct a physical inspection of the area of concern. Second, if conducting the physical inspection is not sufficient, we can perform a Technical Electronic Countermeasures (TSCM) inspection. Call us for more information regarding this complex issue.
Do you maintain membership in professionial associations?
Yes. We strive for unparalleled standards of excellence recognized by the professional affiliations of which we are members.